GoOchado

Refund and Cancellation Policy

Refund and Cancellation Policy

At GoOchado, we strive to provide high-quality courses and excellent customer support. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are processed.

Refund Policy

We are committed to ensuring customer satisfaction. If you experience any technical or service-related issues, we encourage you to contact our support team first. However, if we are unable to resolve your concern, you may be eligible for a refund under the conditions outlined below.

Eligibility for Refunds

We may issue a refund under the following circumstances:

  • If a refund request is made within 14 days of the purchase date and the customer provides a valid reason.
  • If the purchase was fraudulent or unauthorized and the customer provides valid documentation.
  • If technical issues prevent access to the course and cannot be resolved within a reasonable time.
  • Any other situation deemed appropriate at our sole discretion.
  • Customers must sign up for courses at least 3 days before the course begins.
  • Registration is considered valid only after full payment has been received.
  • A full refund is possible if the refund request is made 3 days before the course commencement date. No reason is required.
  • A 50% refund is available if the user cancels within 3 days before the course commencement date.
  • No refund requests will be accepted once the course has commenced or been completed.

Abuse of the Refund Policy

  • Customers who repeatedly request refunds may be restricted from making further purchases.
  • Any violation of our Terms of Service may result in loss of refund eligibility.

Cancellation Policy

To request a cancellation, please email us at [support@goochado.com] with your order ID and reason for cancellation. Each request will be reviewed on a case-by-case basis.

Important Notes

  • This Refund and Cancellation Policy is an integral part of our Terms of Service. By purchasing and using our services, you acknowledge that you have read and agreed to this policy.
  • Any transactions made before account termination will still be subject to this policy.

For any further inquiries, please contact our support team at support@goochado.com.